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Frequently Asked Questions
Do you ship internationally?

Yes, please see our International Orders page. Some brands and items are excluded from International Shipping.

Do you have a physical store I can visit?

Yes, we have two Showrooms in Hong Kong. Please see our Showroom page to learn more.

Can I exchange or refund products?

Yes you can! See our Return/Refund Policy page for details. Refunds and exchanges are handled the same way as any other item.

When will you charge my credit card?

When you place an order, an authorization is put on your card for the amount of your order. However, your credit card will not be charged until 7-10 days after purchase (depending on your banking institution) or when your items ship, whichever comes first. There is one exception to this. For items marked as a "Pre-Order," we will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card.

Is my credit card information safe if I place an order online?

Absolutely. We use the latest security and encryption technologies to make sure your information stays private!

When will I get my stuff?

RYDU currently ships from our local warehouse in Hong Kong and in some cases will ship the items directly to you from our partners. If you so happen to be in town we also welcome you to pick up in store. Please see our Shipping policies page to learn more.

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